TLDR
The Aura Air Web Platform offers a user-friendly solution for managing indoor air quality, utilizing the Aura Air purification devices that are connected to the IoT. My challenge was to optimize the functionality and usability of the platform's Control Panel, while keeping it intuitive.
Through my role as a product designer and user researcher, I successfully achieved significant improvements in the KPIs. Specifically, I enhanced the connected devices Rate by 38%, lowered the task completion time by 135.3 seconds, and increased the user satisfaction rate by 0.5 pts.
THE STARTING POINT
About the product
Aura Air Web Platform is a user-friendly product for managing indoor air quality, utilizing the Aura Air purification devices that are connected to the IoT. It empowers users to oversee their air purification devices, access real-time data, and receive air quality recommendations, among other features. With a focus on fostering a healthier indoor environment, the platform promotes proactive actions to enhance air quality.
The Challenge
The project aimed to enhance the control panel, designed for organization admins, enabling them to efficiently manage and oversee multiple locations within their organization.
The control panel provides crucial data such as average aura rating, open tasks, filters needing replacements, and disconnected devices.
However, usage data revealed that admins were not effectively solving connection issues despite having access to this data. Fixing and reconnecting disconnected devices play a vital role in ensuring the organization's platform can accurately monitor air quality and deliver valuable insights to the admins.
My challenge was to address this issue and optimize the control panel's usability, making it more intuitive for admins to manage disconnected devices in batch in an automated manner.
UX PROCESS
Goals and Research Methods
KPI
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Connected Devices Rate: The initial connected devices rate before the improvement was 60% of devices across all locations within the organization.
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Task Completion Time: The initial task completion time before the improvement was 300 seconds on average. This was the average time taken by admins to assign a technician to resolve connection issues.
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User Feedback Score: The initial user feedback score before the improvement was 4.2, based on a user rating scale of 1 to 5, where 1 is the lowest and 5 is the highest satisfaction level with the control panel.
User Interviews
Interviews with organization admins shed light on their struggles in managing disconnected devices efficiently, with many expressing the need for a more streamlined solution.
Expressed challenges in identifying the locations that needed their intervention in the disconnected devices matter
Reported spending more than 5 minutes to manually resolve disconnected devices for each location
Emphasized the necessity for a simpler option to address disconnected devices for all locations simultaneously.
Data Analysis
Extensive data analysis with our in-house data team revealed a consistent trend of disconnected devices, despite the availability of relevant data on the control panel.
User Flow
By analyzing user behavior, I optimized the control panel's layout to prominently feature the batch-fix option, ensuring ease of use and minimizing the steps needed to resolve connection issues.
The flow was pretty simple in this case
UI process
The Previous Design
UI process
The Final Result
The redesigned control panel empowered organization admins to take immediate and comprehensive action regarding disconnected devices. Admins now experience enhanced efficiency, as they can quickly address connection issues across all locations with just a few clicks. User feedback indicated high satisfaction with the improved control panel, solidifying its role as an indispensable tool for organization admins in managing and optimizing their locations effectively.
KPI Improvements
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Connected Devices Rate: Improved by 38% - increasing it from the initial 60% to 82.8% after the batch-fix option was introduced.
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Task Completion Time Improved by 135.3 seconds - reducing it from the initial 300 seconds to 164.7 seconds on average. This substantial reduction indicates a significant increase in efficiency for admins to resolve connection issues promptly.
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User Satisfaction: Improved by 0.5 pts - rising from the initial 4.2 to 4.7. This boost in user satisfaction shows that admins are more pleased with the control panel's enhanced functionality and usability after the batch-fix option implementation.